Terms of Commission

These terms apply to all purchases made through aazzfamily.com and to every quotation, deposit and production agreement issued by AAZZ FAMILY LLC (“AAZZ FAMILY”, “we”). By placing an order or accepting a quotation you agree to them. Our Privacy Policy and Shipping & Returns policy form part of these terms.

An order is accepted when we send your confirmation email and assign an order number. Stock is reserved at that moment. If a variant sells out before confirmation, we will tell you immediately and refund any payment taken.

Guest checkout is available where enabled; an account lets you track production and manage addresses.

• Monograms are limited to twelve characters and are embroidered exactly as typed. Please check spelling and case.
• We reserve the right to decline personalisation that is offensive, infringes a third party’s rights or cannot be executed to our standard.
• Because they are made for you, personalised pieces cannot be returned or exchanged unless faulty.

Custom runs begin with a Request for Quotation. Each product carries a minimum order quantity shown on its page. Our quotation states the unit price, set-up fee, lead time, validity date and deposit percentage.

• Production starts when the quotation is accepted and the deposit is received.
• Digital proofs are issued before production; approval of a proof is approval of spelling, colours and placement.
• The balance is due before dispatch. Quantities may vary by up to 3% for woven pieces owing to loom set-up.
• Lead times are estimates; we notify you promptly of any change and revise the production timeline in your portal.

All prices are in US dollars. Taxes and shipping are shown at checkout or on your quotation. We accept card payments via Stripe and bank transfer. For bank transfers, please quote your order number as the reference; your order is held for seven days awaiting funds, after which stock may be released.

We ship worldwide with tracked, insured couriers. Retail pieces typically dispatch within 5–10 working days; personalised pieces within 10–15; custom commissions per the quoted lead time. Import duties outside the United States are the responsibility of the recipient unless otherwise agreed. See Shipping & Returns.

• Unpersonalised retail pieces may be returned within 14 days of receipt, unworn and with tags, for a refund or exchange.
• Personalised and custom pieces are final sale unless faulty or not as described.
• Custom commissions may be cancelled before proof approval; the set-up fee and any materials already sourced are non-refundable.
• Every piece carries a 12-month workmanship guarantee covering stitching, seams and hardware.

You warrant that you own or are licensed to use any artwork, logo or name you ask us to reproduce. You retain all rights in your marks; we retain rights in our patterns, techniques and product designs. We will not reuse your artwork without permission.

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our liability for any order is limited to the amount paid for that order. Natural variation in hand-finished goods, dye lots and yarn is not a defect.

These terms are governed by the laws of the State of New York. We will always try to resolve any concern with you directly first — contact our concierge at concierge@aazzfamily.com.